Last updated: March 2026
At The Raine Collective (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at **https://rainecollective.com** or contact us about our services. [therainecollective](https://therainecollective.com/retreat)
1. Who We Are
The Raine Collective is a virtual therapy group practice offering thoughtful, personalized care for adults navigating life transitions, relationships, high-achievement stress, and caregiving for aging loved ones. Our services are provided by licensed mental health professionals and are currently offered virtually. [the-raine-collective-2.showitpreview](https://the-raine-collective-2.showitpreview.com)
2. Information We Collect
We may collect the following types of information:
Information you provide directly
- Name, email address, phone number, and any details you choose to share when you contact us, request information, or schedule a consultation.
- Information you provide if you subscribe to a newsletter, download resources, or fill out any forms on our website.
Client and health-related information
- If you become a therapy client, information you share during sessions or through secure client portals may include personal, health, and demographic details.
- This information is considered sensitive and is handled in accordance with applicable privacy and professional standards.
Automatically collected information
- When you visit rainecollective.com, certain technical information may be collected automatically, such as IP address, browser type, device information, pages viewed, time and date of visit, and referring website.
- This is typically collected through cookies or similar technologies to help us understand how the site is used and to improve performance.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and messages.
- Schedule and manage consultations and appointments.
- Provide, manage, and improve our services.
- Communicate with you about administrative matters (such as scheduling or policy updates).
- Maintain the security and functionality of our website.
- Comply with legal, ethical, and professional obligations.
We do not sell or rent your personal information to third parties.
4. Legal and Clinical Confidentiality
If you engage in therapy services through The Raine Collective, your information is also protected by professional standards of confidentiality and applicable privacy laws. Limited exceptions to confidentiality may apply, for example, when there is a serious risk of harm to you or others, suspected abuse or neglect, or when disclosure is required by law or court order.
Details about confidentiality and its limits are typically reviewed with you during the intake or informed consent process with your therapist.
5. Use of Third-Party Services
We may use third-party platforms and services to support our practice, such as:
- Secure telehealth or practice management platforms.
- Scheduling, billing, or payment processors.
- Email and website hosting providers.
These providers may process your information on our behalf and are expected to use appropriate safeguards to protect your information. We are not responsible for the privacy practices of third-party websites that are not under our control; please review their privacy policies when you visit them. [therainecollective](https://therainecollective.com/retreat)
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Remember your preferences.
- Monitor aggregate site usage and performance.
- Help us understand which pages are most helpful to visitors.
You can usually control cookies through your browser settings, including blocking or deleting them. Note that disabling cookies may affect how some parts of the site function.
7. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. These steps may include secure servers, access controls, and encryption where appropriate. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide requested services.
- Fulfill the purposes described in this Policy.
- Meet legal, ethical, and regulatory requirements (including professional recordkeeping obligations for clinical services).
The specific retention period may vary depending on the type of information and applicable law.
9. Your Choices and Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, such as the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of certain information, subject to legal and professional recordkeeping requirements.
- Withdraw consent for certain types of communication (for example, marketing emails, if used).
For current or former therapy clients, some requests related to clinical records may be governed by professional, licensing, and health privacy regulations. Please contact us for more information regarding those rights.
10. Children’s Privacy
Our website and services are primarily intended for adults. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided us with personal information online, please contact us so we can take appropriate steps.
11. International Visitors
Our services are designed and intended for individuals located in the regions in which our clinicians are licensed to practice. If you access our website from outside those regions, you do so at your own initiative, and your information may be processed and stored in the country where our practice and service providers operate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we update the Policy, we will revise the “Last updated” date at the top of this page. Your continued use of the website after any changes indicates your acceptance of the updated Policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
The Raine Collective
Website: https://rainecollective.com
Email: hello@rainecollective.com
Phone: 646-598-3129
